I'm Tammy, Certified Virtual Assistant & CRM Specialist
I partner with businesses and organizations to streamline operations, enhance customer experiences, and automate repetitive workflows.
With expertise across customer support management, administrative excellence, and process automation, I help companies save time, reduce costs, and focus on what truly matters, growing their business
What Can I Do For You?
Customer Support & CRM Management
Manage client communications, track leads, and maintain customer relationships using platforms like HubSpot, Freshdesk and Zendesk, ensuring prompt responses and excellent service.
Project & Workflow Management
Streamline operations and track tasks using Notion, Asana, and Zapier, applying Agile and Kanban methodologies to improve efficiency and ensure timely delivery.
Administrative Support
Handle emails, calendars, scheduling, and documentation to keep your operations running smoothly.
Personal Assistant
Provide executive support including email management, scheduling, document preparation, and general administrative tasks, helping business owners focus on growth and priorities.
Email Marketing
Design, manage, and optimize email campaigns, including newsletters, automated sequences, and client communications, to boost engagement and drive results.
Data & Research
Conduct thorough market research, data collection, and analysis to support decision-making and business strategies, providing actionable insights for growth.
PROJECT & CASE STUDIES
Inbox Cleanup & Email Workflow Optimization
Service:
Personal Assistant (Email Management)
Description
This project involved a complete email management and organization workflow. I transformed a cluttered inbox of over 4,000 emails into a clean, efficient system with only essential messages visible. Labels, folders, and filters were implemented to prioritize important communications and improve daily workflow efficiency.
Tools & Platforms Used
Gmail
Results
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Reduced inbox from 4,000+ emails to 71
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Improved email visibility and response efficiency
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Created a structured, professional email system for long-term organization
A Messy inbox of client - Before handling and organization Messy inbox of client - Before handling and
After email handling and organization
A Messy inbox of client - Before handling and organization Messy inbox of client - Before handling and
HubSpot CRM Support Workflow Implementation
Service:
Customer Support & CRM Management
Description
This project showcases a realistic HubSpot CRM support workflow, replicating how SaaS companies manage, track, and resolve customer inquiries efficiently. I handled contacts, tickets, and communications with precision while maintaining organized records and implementing workflow automation.
Tools & Platforms Used
HubSpot, Google Sheets, Gmail
Results
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Resolved 50+ customer tickets daily with high accuracy
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Maintained an organized CRM workflow for tracking and follow-ups
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Increased ticket resolution efficiency by 30% through automation
Email Marketing Automation – Skincare Brand
Service:
Email Marketing
Description
Built a 3-step email automation using MailerLite for a skincare brand, including a welcome email triggered via pop-up form, an A/B-tested follow-up with varied subject lines and designs, and a final promotional email with a clear CTA. Contacts were imported via Google Sheets and segmented for testing and performance analysis.
Tools & Platforms Used
MailerLite, Canva, Google Sheets
Results
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Designed and automated a 3-email campaign flow
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Achieved 32% average open rate and 6% click-through rate during A/B testing
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Improved audience targeting through segmentation and testing
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Strengthened CRM, automation, and email strategy execution
Automation Workflow Implementation
Service:
Project & Workflow Management
Description
This project demonstrates a complete automation workflow built using Tally, Zapier, GoogleSheet and Notion, simulating how real businesses optimize repetitive tasks, track data, and improve operational efficiency. I connected forms, triggers, and databases to automate workflows, ensuring seamless communication between platforms while maintaining organized, accessible records for teams and clients.
Tools & Platforms Used
Tally, Zapier, Notion and GoogleSheet
Results
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Automated 20+ repetitive tasks daily, saving approximately 10 hours per week
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Reduced manual errors by 90% through automated data handling
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Streamlined task tracking and reporting, improving operational efficiency for the client
Trusted by Companies and Entrepreneurs
Throughout the Country
She improved our CRM workflows significantly, resolving tickets and organizing processes with precision. Efficient, dependable, and highly skilled in CRM management.
Bukhari Alassu — CRM Lead
NovaCore Solutions
She managed customer support and flag operations seamlessly. Efficient, organized, and proactive, she consistently ensured tasks were completed accurately and on time.”
Collins — Manager
LFX Academia
“She excelled as our Customer Support Representative, handling inquiries with professionalism and efficiency. Her project management and planning skills made operations run smoothly. Highly reliable and detail-oriented.
Elizabeth — Operations Manager
Bonmere Hotels